By default, fibre landlines, Lifeline health alarms and broadband services will not operate during a power cut, unless battery backup equipment provided by Guernsey Fibre has been installed in your home.
If you order a fibre service, a Guernsey Fibre engineer will undertake a Pre-Installation Visit to your home. During that visit they will ask you to complete a short checklist, to assess if you are entitled to a free battery backup unit:
• Whether any household is appreciably more likely to require the emergency services, including anyone who has a Lifeline health alarm
• Whether any householder or a household member has a medical condition/disability that could present severe consequences if they could not contact the emergency services
• Whether a householder lives alone AND has limited mobility or a visual or mental impairment that could hamper their ability to seek help in a emergency
• Whether there is no mobile signal within the premises, or whether any householder or household member is not readily able to use a mobile phone.
Once you have completed the short checklist, the engineer will be able to tell you whether you qualify for a free battery backup unit.
You are not required to have one installed, if you would prefer not to.